As India loses BPO grip, Philippines poised to achieve $20 billion target by 2016

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As the Philippine economy continues to outperform its Southeast Asian neighbors, the country’s BPO sector is also on track to achieve its 2016 targets. Citing a recent study, the IT & Business Process Association Philippines (IBPAP), revealed "the industry can grow from $9 billion in annual revenues and approximately 500,000 direct employees today to $20 billion and 900,000 employees by 2016 if current conditions are sustained." Moreover, if Private-Public Partnership with the government is strengthened and the quantity and quality of local talent supply is improved, the figure "can grow at an even faster rate and achieve $25 billion and 1.3 million employees by 2016."

This comes on the heels of a recent Nasscom report indicating that India, the leading BPO market in the world in terms of outsourcing revenue, has lost about 10 percent market share to the rest of the world in the last five years, most of which is in the voice contract segment.

As competition heats up and emerging BPO destinations like Malaysia, Dalian, and Wuhan are scrambling to get a piece of the pie, the coming 4th Annual Shared Services and BPO in the Philippines conference couldn’t have come at a more opportune time. With the theme, "Unlocking value, improving productivity and maintaining a competitive edge to maximize your share of the shared services and outsourcing market", the event is shaping up to be the biggest yet, focusing on the Philippine BPO sector.

The 2-day conference will zoom in on four important topics in building a top-class shared services centre:

· Market outlook & service culture

· People management and leadership development

· Operational strategy and process excellence

· Strategy and driving performance

Happening on 14-15 August 2013 at Dusit Thani Manila, the conference has attracted extensive interest from key stakeholders in the BPO sector. Top companies that will be speaking at the event include: Henkel’s General Manager, Elaine Kunkle; Coca Cola’s Head of Talent Management, Marie Curitana; Zuellig Pharma’s Director, Karl McLean and Mark Galutera, Managing Director – Philippine Operations, DSM Manila LLC (White & Case), among others.

One of the highlights of the 4th Annual Shared Services and BPO in the Philippines is a site tour at Dell Shared Services Centre. Attendees will be taken for a tour around the facility giving them the opportunity to see first-hand how to overcome the practical challenges encountered in day-to-day working operations.

On top of the full-packed agenda and site tour, attendees will also have an opportunity to network with the most influential business leaders in the Philippine BPO space. Anupam Kashiv, Director – BPOCOE, Kraft Foods shared his experience attending previous year’s event: "It was a very encouraging and informative seminar. Networking with the industry and vendors was helpful. Sessions on current issues and opportunities being faced by others in the industry are similar to us."

The 4th Annual Shared Services and BPO in the Philippines is organized by SSON. To find out more, visit www.ssophilippines.comor call +65 6722 9388.

To request for a press pass please email Rani at


About SSON:

The Shared Services & Outsourcing Network (SSON) is the largest and most established community for over 65,000 shared services and outsourcing professionals. We provide a global forum, online as well as on-site at our events, in which leading experts and organizations share their experience, knowledge, and tools, and connect with each other.