End-to-End – Lessons from Experience
Michael Hyltoft, an expert in Shared Services and Outsourcing, joins SSON on site at Finance Transformation Europe 2011 to talk about end-to-end processes.
Michael has worked on major finance transformation projects for companies such as Kingfisher, Dixons and Speedy Hire. In this exclusive interview, he talks about the novelty of taking an end-to-end approach versus a conventional approach – and the benefit in terms of metrics, time, cost and quality. He also discusses the challenges and offers solutions on how to implement an end-to-end mindset as well as end-to-end process; how to apply measures and metrics; and offers recommendations in terms of repositioning teams for an end-to-end model.
Finally, Michael reflects on some of the achievements at Kingfisher as a direct result of taking a more holistic view of services delivery.
|Michael Hyltoft will be speaking at the 11th Annual European Shared Services and Outsourcing Week 2011, 9 - 11 May, at The Rai in Amsterdam, The Netherlands! To register for the event click here|