G6 Asia 2011 – Asheesh Mehra, Head – Asia Pacific, Japan and Middle East, Infosys BPO
Here's the challenge to captives, according to Asheesh Mehra: "Stay honest!" Too many of them are basing their operations on legacies inherited from 10 years ago, and not enough of them have any reasonable benchmark stats to know whether they're operating as best in class.
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