2015 Annual State of the Shared Services Industry Report

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2015 State of the Industry Report: 5 Mega Trends Disrupting Services Delivery

In this year’s survey, we wanted to find out how shared services operations around the world are reacting to the challenges and the opportunities presented by these trends. That’s why we canvassed our global SSON practitioner community for insight into their own practices.

We surveyed 450+ Global and Regional Directors and Leads of Shared Services, Finance, HR and GBS professionals and today, the results are finally in and you can get them here now!

As innovations around technology and an increase global footprints have released shared services from the traditional transactional focus of their roles, more and more SSOs are reporting improved performance and higher value add delivery, as well as what can be described as an increasingly collaborative relationship with customers, versus the service-based behavior of old. This bodes well for Shared Services careers and the ‘industry’ at large.


Today, we are witnessing 5 megatrends from which no services functions are immune. These include:

  1. Process optimization
  2. Digital transformation
  3. Data analytics
  4. Automation
  5. New and evolving skill sets

Download this Report now to gain valuable insight into the current state of the industry.