Addressing Wicked GBS Problems Series Posts
Gavin Jones explores the potential for a GBS model to combat major complexities within the UK's higher education landscape.
Candace Dingmann, VP at Organon, gives top tips on how to select the best location for your shared service centre.
How Can You Find Time And Money To Innovate In GBS When Operations And Cost-Cutting Are The Major Priorities?
Published: 2024-01-09
Published: 2024-01-09
Within the dynamic landscape of Global Business Services (GBS), leaders can find themselves caught up in the seemingly endless demands of day-to-day operations. In the midst of trying to efficiently manage all of these operations, leaders also must prioritize innovation and cost cutting.
How to Become Relevant as a GBS Leader While Also Differentiating Yourself and Delivering Value
Published: 2023-10-26
Published: 2023-10-26
As more and more organizations begin to implement a GBS model, it becomes more difficult to stay relevant as a GBS leader, especially for smaller or less established organizations.
Why It's Essential to Consider More Than Just Cost Efficiency When Promoting Your SSC/GBS
Published: 2023-08-31
Published: 2023-08-31
A deep dive into the actions leaders can take to effectively promote their SSC/GBS to stakeholders.
How GBS is Evolving from Digitized Business Services to Intelligent Business Services
Published: 2023-06-28
Published: 2023-06-28
In the rapidly evolving landscape of business services, companies are continually exploring strategies to achieve their objectives. This whitepaper explores the key factors driving the GBS transition from digitized to intelligent business services.
As the "nervous system" of an organization, GBS has the power to enable business transformation and drive growth. However, to do so effectively, GBS must adopt a transformative mindset and embrace a culture of continuous improvement.
Accounting Services is typically viewed as transactional activity. However, with a deeper dive, it becomes clear that Accounting Services can drive global standardization and simplification of processes.
Utilizing a true service management approach with great service delivery has many advantages and could help ensure you have the right focus on your priorities while maximizing outcomes in a way that many other GBS organizations are not taking advantage of.
Three steps worth considering to measure operational results so you can continue to offer value to your customers.
Investing in a data intelligent GBS organization not only reduces costs and cycle time, but it also improves the organization’s data insight capabilities to drive better, faster business decisions.
How does one increase the delivery in value while simultaneously reducing costs?
One of the most important services offered by GBS is the seamless migration of processes. A key concern is how to ensure the work you moved into GBS continues to provide the same service levels you are used to seeing.
Mitchelle’s Interpretation of How to Help GBS Become a More Mature, Confident, and Attractive Business Partner
Published: 2022-05-26
Published: 2022-05-26
How to ensure your GBS organization continuously evolves as a valuable partner, by hiring the right talent.
This article explains how to establish leadership roles for talent development, why this is effective, and provides examples of challenges and solutions for GBS leaders and Business professionals alike.
Why are GBS professionals leaving? And how do our organization leaders manage the duality of holding onto their current workforce and hiring on new long-lasting talent?
How do you simultaneously manage cost-reduction, service level improvement and grow the service?” That’s what makes our lives as GBS professionals so interesting – that little word: “simultaneous.”
How do you maximize GBS performance and reputation while delivering service levels? Perception! That’s a perfidious companion for every service leader.
Business questions addressed:
• How to shake off GBS equity as “back-office”?
• What is the distinctive value of GBS?
• How can we claim that GBS is the growth engine?
• How can we build the credibility of GBS as a business partner?
