The huge gap between overall ER&D spend (USD 2 trillion) and offshoring (USD 93 billion) provides an opportunity to increase offshoring to optimize cost and delivery
Global service delivery models will need to rethink their operating models, says Chazey's Phil Searle. But leading GBS were already on the way before COVID-19 forced the issue
The 'legacy' players in the travel industry are struggling to keep up with customers' trip cancellations. Too many are still relying on the human touch. What could a good bot do?
Under the guise of 'never let a good crisis go to waste' Rob Bradford shares 10 tips on how to learn from the disruption the Coronavirus is causing – and how to strengthen your GBS going forward
Will our first modern Disease X call into question the way we’ve designed and operated enterprise business services – IT and business processes – for over 25 years?
Faced with an unexpected crisis that hit just at the New Year, China-based SSOs are leveraging BCP, home-based work and moving activity to other centers to compensate. But it's tough
Already an IQPC Community Member? Sign in Here or Forgot Password
Sign up now and get FREE access to our extensive library of reports, infographics, whitepapers, webinars and online events from the world’s foremost thought leaders.
We respect your privacy, by clicking 'Subscribe' you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts,
online learning opportunities and agree to our User Agreement. You have the right to object. For further information on how we process and monitor
your personal data click here. You can
unsubscribe at any time.
We use cookies and similar technologies to recognize your visits and preferences, as well as to measure the effectiveness of campaigns and analyze traffic. To learn more about cookies, including how to disable them, view our Cookie Policy