COVID-19 Driving Tectonic Shifts in Global Services Delivery Model Posts

COVID-19 Driving Tectonic Shifts in Global Services Delivery Model
Shared services are surviving the pandemic relatively unscathed thanks to proactive crisis plans and digitalization.
"COVID-19 underlines that – in terms of business operations - we need a very flexible and intelligent organization in future"
The huge gap between overall ER&D spend (USD 2 trillion) and offshoring (USD 93 billion) provides an opportunity to increase offshoring to optimize cost and delivery
COVID-19 Impact on GBS Locations
Published: 2020-05-13
In collaboration with EY, SSON presents a detailed breakdown of how COVID-19 is trending across countries.
Outsourcing providers have in part excelled, in part disappointed. How will this play out?
Exploring how the scourge of COVID-19 has been delivering a lethal punch to most enterprises, where it has spread at a global level.
A detailed look at how COVID-19 is impacting GBS operations around the world. This week: a focus on operations in Brazil, Poland and India
Global service delivery models will need to rethink their operating models, says Chazey's Phil Searle. But leading GBS were already on the way before COVID-19 forced the issue
The 'legacy' players in the travel industry are struggling to keep up with customers' trip cancellations. Too many are still relying on the human touch. What could a good bot do?
While COVID-19 obviously impacts business, many companies are trying their best to continue running operations to the best extent possible.
Enterprises need to start implementing strategies now as more bans on the way, says partner at international law firm
How your GBS organization responds to the current external threat can bolster its business case
Testing the robustness of your global delivery models and make amendments, where necessary
Under the guise of 'never let a good crisis go to waste' Rob Bradford shares 10 tips on how to learn from the disruption the Coronavirus is causing – and how to strengthen your GBS going forward
Will our first modern Disease X call into question the way we’ve designed and operated enterprise business services – IT and business processes – for over 25 years?
Faced with an unexpected crisis that hit just at the New Year, China-based SSOs are leveraging BCP, home-based work and moving activity to other centers to compensate. But it's tough