iThink SSON – a Professor’s View of Outsourcing and Offshoring Posts


How to manage a remote supplier network successfully
How to manage a remote supplier network successfully
The New Nearshoring Game
Published: 2016-07-21
The competition between nearshoring locations has intensified in recent years, with new locations pitching their attractiveness every year. However, the old game played by established nearshoring locations in Eu...
Captive Centers: Back to the Future
Published: 2013-01-11
You might think that captive centers have had their run. The news about several well-known multinationals divesting their captive centers in 2008 and 2009 has spread the rumour that the days of the captive center are over. Well, that is not comple...
What's Your Captive Center Strategy?
Published: 2012-08-28
Say you have set up a captive center to provide back office support or IT support, or maybe even R&D support, from an offshore or nearshore location. Did you have a strategy for your captive center?Most of you will probably say: sure, r...
Could this work anywhere else?
Published: 2012-08-28
As I write this column, I am making my way back from Shanghai to Europe. My mind is occupied with thoughts about my visit to VanceInfo, a Chinese outsourcing vendor which is considered to be the Chinese Infosys. I visited two of their sites i...
When SSON invited me to attend their flagship European event in Amsterdam last month, I entered the RAI conference centre thinking it would be just another conference. I was wrong!The atmosphere was energizing. The delegates didn’t n...
Imagine you’ve just recruited a new employee. He or she is new to the outsourcing industry and you need to introduce them to this world. What would you do?Most firms will do the following: Put together an induction program in which the newc...