Say you have set up a captive center to provide back office support or IT support, or maybe even R&D support, from an offshore or nearshore location. Did you have a strategy for your captive center?Most of you will probably say: sure, reduce operating costs by going offshore. Indeed, most of the IT and BPO captive centers, including customer support centers, were set up for this reason: to reduce operating costs. But the fact is that about 60% of the captives still struggle to meet such succ...
