Captive Centers: Back to the Future
You might think that captive centers have had their run. The news about several well-known multinationals divesting their captive centers in 2008 and 2009 has spread the rumour that the days of the captive center are over. Well, that is not completely true. Everest Research indicated that late 2009 and early 2010 witnessed a significant increase in the number of new captive centers set-up around the globe. The results of my recent study confirm Everest’s findings. The bottom line is that captive...
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