How to Lead Shared Services from Implementation to Stabilization

A Shared Services Launch covers three distinct phases – how to prepare to lead each, successfullyPam Gabel leads the Shared Services Center at the University of Michigan, which handles the HR and Finance transactions in support of more than 45,000 staff. Under her leadership, the SSC was launched (after several previous pauses) in 2014. At the Shared Services Higher Education conference in Dallas, Pam explained which characteristics you need to lead shared services successfully. Reporting b...
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