More than ever, workers are voting with their feet. The fight for talent has changed the way we need to think about the work we have them focused on. In all jobs there are two kinds of work. There are “things we have to do” and “things we get to do”. In order to keep employees engaged and interested, how do we make jobs that contain more of the “get-to-do” kind of work?
Intelligent Automation's (IA) ability to rapidly and efficiently improve quality, speed and experience while simultaneously reducing cost and removing friction from processes is safely in the record books as “confirmed”. IA is characterized by serious enrichment of RPA. It has the ability to meaningfully automate significant portions of end-to-end (E-E) processes or even large portions of transactional departments that do the heavy lifting of business today. So how can shared services better automate employee roles with employee experience in mind?
In follow up to his 2021 market report, Lee Coulter dicussses the urgent need to change the way we think about service delivery with IA. The 2022 State of Industry IA Market Report covers:
- The changing nature of employee roles and expectations
- How RPA is delivering more value than ever through recombinant innovation
- A case study into how Coke Florida is spurring business growth with workflow mapping and automation
