Sam Poston reflects on a career in Shared Services and Outsourcing
Sam Poston has seen it all. Fifteen years ago, he chaired the SSON’s first Shared Services & Outsourcing conference [actually, it was just "shared services" back then––outsourcing was yet to enter the scene!] for about 100 delegates and a handful of vendors. This March, the 15th such conference saw over 800 delegates congregating in Orlando.
The delegate profile has changed significantly over this period. What was once a functional leadership role is today a shared services career. As such, talent management, especially succession planning, is coming to the fore. What stands out most, says Sam, is that delegates today are coming to the conference with a specific need in mind. "They have specific problems they want to resolve and they are pursuing solutions quite aggressively," he says.
Sam also has some predictions about the competitiveness of the US provider market.