Restaurant-style Service (Tier-0 and Tier-1)

Simon Brown

For those of you who are gourmet fans, enjoy cookery TV programmes, and are fascinated by what chefs can do (Michel Roux, Gordon Ramsey, Jamie Oliver to name a few) you will recognise the parallel between what Alex Polizzi's Hotel Inspector and Chef Ramsey’s Hells kitchen found – and what works equally well for an Egon Ronay standard Shared Services function. The secret formula to good service and a winning business is the same: the key to success for a well run restaurant and an...
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