At this year’s SSOW conference in Dublin, I was able to get a real measure of the Shared Services community’s pulse through the various sessions I took part in. Data, leadership, engagement, alignment … those were the real highlights for me. There is, of course, still a lot of talk about process and cost, but with automation eating into more and more of the "delivery" (there was an interesting session by Smith & Nephew on how they’d partnered with HP to implement r...
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