How are JPMorgan Chase and Lufthansa Improving Service and Performance?
If you have been to one of our events (I have just come back from SSO Week in Orlando) you know that there is little that beats the excitement and fun of congregating with your peers to swap war stories, ask questions, and compare scars as well as and successes. But once you are back at the desk, the stack of business cards tends to be pushed to
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