This Week: It's All About Analytics!

For Meghan Trainor fans, it's All About That Bass...for SSON fans, it's All About Analytics... "Analytics" is all over the news this week. Business process solutions company EXL has just announced that it acquired analytics firm RPM Direct (for 74 million dollars) which will deliver specialized knowledge for the insurance industry, including property & casualty, life and health insurance. This reinforces the trend towards industry "verticalization" among outsource providers, which are all making efforts to shore up their industry-specific knowledge and expertise. (In October 2012, EXL had acquired US-based healthcare technology solutions provider Landacorp.) RPM specializes in analyzing large consumer data sets to segment populations, predict response rates, forecast customer lifetime value, design and execute targeted, multi-channel marketing campaigns. The company maintains its own database and supports data on over 250 million consumers and 120 million US households. EXL already has a team of over 1,500 data scientists. "RPM possesses a unique combination of strong analytic and data management capabilities with deep industry expertise in the P&C, life and health insurance markets. Clients value RPM’s acumen in combining its proprietary database with marketing analytics to optimize customer acquisition and retention while improving profitability," explains Rohit Kapoor, vice-chairman and CEO of EXL. EXL expects RPM’s database management and digital marketing capabilities to complement its own sophisticated analytic modeling and reporting offerings, to support end-to-end marketing analytic solutions. The acquisition of RPM will also boost the talent pool and scale of EXL Analytics and enhance its ability to develop analytic products and drive revenue growth. The deal is expected to close in June 2015. Elsewhere, OpenText, a leader in enterprise information management, is adding to its analytics capability to provide improved oversight of the supply chain for B2B transactions. It has just announced a new analytics capability for OpenText Trading Grid, a B2B integration network that powers supply chains. This will offer improved visibility into information flowing through supply chains to speed decision-making, respond quickly to customers’ changing demands and optimize business processes. One of the challenges for supply chain organizations is maturing their analytics capabilities to support digital business and reap a return on investment. Today’s new solutions offer a comprehensive suite of business applications that enable the supply chain, in addition to messaging and integration services. [inlinead] P.S. For the original "All About That Bass" check the below!

This Week: It's All About Analytics!

Upcoming Events

Malaysian Shared Services and Outsourcing Week 2026

De-Risking SAP Modernization: Ensuring Data Integrity in Your SAP S/4HANA System

AI-Driven Invoice Automation with Basware’s Invoice Lifecycle Management

Avoiding Buyer’s Remorse in E-Invoicing Compliance

29th Annual Shared Services and Outsourcing Week Australasia

IntelliChief AP Automation: AI + Advanced ERP Integration for Performance, Confidence, and Value

Follow Us

Latest Webinars

From Transactions to Trust: Transforming AP, AR, and Communications into Customer Experience Drivers

The Power of Thinking Differently: Why Process Mapping Falls Short in the Age of Agentic AI

Smarter AP, Reduced Risk: How Medius uses AI to detect fraud and strengthen supplier engagement

Recommended

Leveraging Hyperautomation to Achieve Data Integrity

How GBS Can Read Data ‘Tea Leaves’ for Better Decision-Making

The Importance of Algorithms and Problem-Solving in Supporting GBS

Digitizing Unstructured Data Enterprise-Wide

How to Harness Analytics: The Rx Healthcare Remedy for Data Accessibility

SSON Analytics Announces the Top 20 Most Admired SSOs & GBS for 2021

Lion: Winner Of The Business Resilience Impact Award 2021, Australasian SSOW

Hiring People "Not Like You"

SSON JOB BOARD: Document Administrator - Makati City, PH - Odfjell Drilling

In (Accurate) data we trust

Develop "Agile" data lakes – or risk a data swamp

SSON JOB BOARD: ERP System Controller (SCM) - Odfjell Drilling

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

JOIN THE SSON COMMUNITY

This Week: It's All About Analytics!

Upcoming Events

Follow Us

Subscribe to our Free Newsletter

Latest Webinars

Recommended

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

JOIN THE SSON COMMUNITY