SSON JOB BOARD: Collections Supervisor (Mid-/Night-shift), North America - Willis Towers Watson
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You will interact with clients as needed and work to continuously improve our collections process. As the leader of the team, you will be required to manage the collections portfolio, prioritize debt issues as well as escalate issues as needed. You will also be responsible for the month end reporting tasks as well as providing regular updates to the service delivery lead as well as the business.
The Requirements:
- 5+ years’ experience working in collections with competent communication skills (at least 2 years in a supervisor capacity)
- Experience in a shared services/internal service delivery role desirable
- Professional Services (e.g. consulting, auditing, project-based) industry experience
- Skilled in customer service interactions/ability to communicate with professional image/customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
- Understanding of accounting processes
- Being adaptable to learn new processes, concepts, and skills
- Ability to interpret and analyze financial data
- Ability to pay attention to detail
- Ability to resolve exceptions and disputes
- Ability to work well under pressure and meet deadlines
- Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
- Ability to multi-task
- Ability to work in a team as well as independently
- Ability to be flexible with position duties and scope of work
- Strong knowledge of MS Excel
- Proficiency in MS Word, Access, and Powerpoint
- Associates degree in Accounting, Finance or related field
