Why Costa Rica is the Future of GBS Location Strategy

Global Business Services (GBS) leaders are under pressure to deliver efficiency, resilience, and scalability in an era of geopolitical uncertainty and rising costs. Traditional nearshore strategies are no longer enough. The answer? A location that combines stability, talent, and innovation.

Costa Rica has emerged as a top-tier destination for GBS, offering unmatched advantages: a skilled multilingual workforce, world-class tax incentives, and a thriving tech ecosystem. Ranked #1 in LATAM for political stability and #1 for ICT services exports, Costa Rica is redefining what “low-risk, high-value” looks like for global enterprises.

This Essentials Guide from SSON explores why Costa Rica is the strategic choice for companies seeking operational excellence and long-term growth.

Top Takeaways for GBS Leaders

• A Proven Hub for Scale: 55% of GBS centers in LATAM already operate in Costa Rica, supported by a mature ecosystem of 350+ multinationals.
• Robust Tax Incentives: Costa Rica’s Free Trade Zone regime offers up to 0% corporate income tax for 8–12 years, plus VAT and customs exemptions.
• Technology-Driven Infrastructure: #1 in LATAM for emerging tech adoption, enabling digital transformation and intelligent service delivery.
• Talent That Delivers: Highly educated, multilingual workforce with co-investment programs covering 50–80% of training costs to accelerate upskilling.
• Resilient and Future-Proof: Political stability, robust trade agreements, and a strong legal framework ensure confidence for long-term investment.

Download your copy today and discover why Costa Rica is the smart bet for your next GBS location.