UPDATE: COVID-19 Impact on Global Service Delivery Models – "Reality Bites"

As the implications on workforce and delivery models sink it, reality is hitting hard

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Covid19 and GBS

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What a difference a month makes!

Over six weeks into a global shut down, and most of the world is either in, or planning to come out of, an unprecedented lockdown of non-essential businesses.

Shared Services and Business Process Outsourcing teams are working from home with laptops. Collaboration, fueled by technology, is keeping vital business processes running. Bandwidth challenges have for the most part been solved.

But what are Shared Services operatives now experiencing when it comes to capacity, productivity and business impact? And what changes are they putting in place to cope with what is an unprecedented disruption of the economy – and society – as we know it? When do they see an end in sight – and what will that end likely look like? Virtual, automated, nearshore, inhouse?

SSON completed a second pulse survey in April, following its March survey. Read the full report here.

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

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