Global Business Services: Transformation Realized

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GBS transformation

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gbscoverThe Global Business Services delivery model has proven itself the best vehicle for keeping costs low and driving value across global operations.

It is also supremely well-positioned to lead today’s digital enterprise transformation.

And yet, it is infrequently given that mandate, hindering its ability to advance the digital agenda.

This report, based on an extensive survey by SSON, highlights some of the actions that could be taken to counter that. It also probes common GBS characteristics, top priorities and core strengths – and answers that million-dollar question: What does it mean to be "digitized"? [And what's preventing GBS from becoming more digitized? (see p. 16)]

What the survey unearths is that one in five GBS are shifting towards a “virtual” model – a significant result, given this topic was hardly discussed a year ago.

Please download the report for details, as well as interviews with GBS leaders like Caroline Basyn from Mondelez, and Sanjay Patel from Takeda, touching on Future of Work strategies and Resiliency.

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

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