Future of Work: How to Rethink Service Delivery as a Result of COVID-19

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Operating at the front line, Shared Services have had a close-up view of the impact of COVID-19 on business operations and, indeed, have emerged as a reassuring constant in the face of general business chaos over the past seven months.

As everything from production to supply chain, and payments to receivables, experienced severe disruption, Shared Services have not just supported ongoing business operations, but also provided the resiliency needed to face the global crisis.

Indeed, many senior leaders on SSON’s Global Advisory Board confirm that productivity, where it did slip, did so only marginally; and that business-asusual was quickly re-established in the newly remote environment.

Nevertheless, there have been lessons learned as enterprises found themselves having to adjust quickly, and promising opportunities presented themselves. Download this report for preactical insights and guidance. 

Featuring Bryan Jester from CACI; Thayla Bohn and Bev Wood from American Fidelity; and Carl Martincich from Love’s Travel Stops – on how they are supporting their enterprise growth agendas in a future-forward world.

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

Co-Contributor


Barbara Hodge
Principal Analyst and Global Digital Content Editor
Shared Services and Outsourcing Network (SSON)
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