20 Years of Shared Services Trends - Key Milestones & Future Predictions

"We are now the same distance from 2050 as we are from 1990 when shared services was born. An interesting and somewhat scary thought, but a good basis for us to define the new GBS of the future."- Gavin Ifield (Vice President and Head of Global Business Services at AECOM and a member of SSON’s Global Advisory Board).

Now that we've entered a new decade, let’s review key trends of the past 20 years.

How has the world of business services evolved from 2000 to the present day?

What does the future hold?

With insights from Rob van den Wijngaard, Director Finance & HR Shared Service Centre at Leiden University and Chris Gunning, Manager Transformation Service, Global Finance Process & Services at The HEINEKEN Company we take a look at the key milestones from the last 20 years of Shared Services and future predictions, including;

• The rise in Outsourcing in the early 2000's
• The geographical expansion of Shared Services in 2010
• Optimizing process and enhancing customer experience with the introduction of new technology