Global Business Services: Trends in Measurement and Performance Improvement
Download Your Copy
We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.
Enterprises are accelerating the pace at which they are adopting global business services model (GBS), but most of these organizations are still in the incipient stages of GBS maturity. Taking a GBS organization to the next level requires a comprehensive vision and a highly coordinated series of transformational steps. The Hackett Group's recent survey of Shared Services & Outsourcing Network (SSON) members found that, while GBS executives recognize the importance of monitoring performance, most are still struggling to move their metrics and measurement capabilities to the next level.
Download The Hackett Group's research paper and learn how to achieve important savings by targeting effectiveness improvements.
TO READ THE FULL STORY
Please note: That all fields marked with an asterisk (*) are required.