The Growing Demand for Shared Service Centers in Africa

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South Africa is embracing shared services and rapidly scaling up a strategy that leverages business intelligence. With 93% of respondents to a recent survey confirming "reduction of operating costs" as a key driver for improving services delivery, and with public pressure on the government increasing, improved services delivery is one way to reduce the useage of state resources. As a result, the shared services model is riding a wave of popularity, and is seen as a way of both consolidating and standardizing processes.

According to the recent KPMG South African Sourcing Pulse Survey (polling both South African and global advisors):

  • Between 40-50% of local and global respondents cited improved process performance as the second most significant driver of improved service delivery.
  • Supporting the business's growth and expansion plans was another key driver, according to the survey.

Download SSON's report on Shared Services in Africa now. The report was created for the 3rd Annual Shared Services and Outsourcing Africa 2013, which brings together service providers and senior level decision makers across all industries.