SSON Glossary: Center of Excellence (CoE)
Center of excellence (CoE) is a centralized team and resource where employees can learn about leadership, best practices, research, support and/or training for a focus area.
Should Automation Sit Under IT or GBS?
November 22 by SSO Network
What is the relationship between automation and shared services or GBS? Are the lines blurring? At SSON, we’re seeing more and more that the lines between shared services and GBS in itself are much mo...
Rethinking the Center of Excellence for the Modern Enterprise
November 08 by SSON Editor
Too often, COEs are stretched thin and forced to choose between maintaining existing automations and collaborating with the business to scale initiatives. Read on to learn how COE teams are uniquely p...
Communications as a COE for Shared Services Success: Charting a New Direction
August 17 by Aniisu K. Verghese
What does it take for communication teams to set up a COE? And how are such teams built as the organization reframes how communications is perceived?
The Four 'P's' of Shared Services
August 03 by Bob Love
Using four of the core operational functional areas is important when reviewing the extent to which more end to end process should be the responsibility of shared services.
Communications as a COE for Shared Services Success: Building The Strategy
July 13 by Aniisu K. Verghese
What's needed to begin the process and how do you navigate around common challenges?
The Rise of Digital COEs in GBS Organizations
June 14 by Bob Cecil
The importance of digital COEs mple, Human Resources may naturally host a user experience management COE, but GBS may host this service
Centre of Excellence: Shared Services Value Driver
November 26 by Barbara Hodge
Shared Services are being transformed by a growing emphasis on CoEs – indicative of a continuous commitment to improving productivity and impact.
