SSON Glossary: End-to-End Processes
End-to-End processes are when a system or service's workflow is carried out from beginning to end without assistance from a third party, or with a streamlined set of digital tools.
AECOM’s GPO Journey: Lessons on Stakeholders, Governance and Influence
April 04 by April Zaneli Solie
How AECOM's GBS found success by letting Global Process Owners (GPOs) lead the change in the processes and own the outcomes.
Market Report: The Top Technologies Enabling Front-Middle-and-Back Office Integration
November 30 by Evan Beebe
The enterprise isn’t static and process management needs to have the tools that can respond to the organization as it changes. This market report will discuss the strategic benefit of combining front-...
How Can GBS Build and Scale RPA – While Keeping Culture Intact?
November 18 by SSO Network
Why having a business roadmap, or a strategy with a solid pilot project, to start off the RPA test is absolutely crucial when it comes to scaling RPA.
A Beginner's Guide to Process Exploration Tools
October 18 by Evan Beebe
As many shared service practitioners are aware, the most difficult stage of the automation journey can typically be the beginning. This guide is meant to help you understand how to begin that journey.
End-to-End and Process Ownership: Do GPOs Drive More Transparency and Efficiency?
September 13 by Dave Hughes
As companies strive more and more to leverage global operating models, the GPO role provides the glue that keeps processes fully optimized through strong end-to-end process ownership across functions,...
Global Business Services (GBS): A Beginner's Guide
September 02 by SSON Editor
In this guide, you will find a definition of Global Business Services, how GBS is different than the typical shared services model, and the pros and cons of a GBS model.
