SSON Glossary: Global Process Owner (GPO)
Global process owners (GPO) are individuals who own an end-to-end process across functional silos, geographic and business unit boundaries.
From Silos to Synergy: Achieving Seamless End-to-End Processes in Your Organization
September 28 by Evan Beebe
Creating end-to-end processes has become a necessity for shared services looking to bridge their organizational silos. This report explores how workflow automation, business process management, and gl...
AECOM’s GPO Journey: Lessons on Stakeholders, Governance and Influence
April 04 by April Zaneli Solie
How AECOM's GBS found success by letting Global Process Owners (GPOs) lead the change in the processes and own the outcomes.
How to Measure GBS Performance and How to Achieve Stretch Goals?
December 01 by Mitchelle Salazar
Three steps worth considering to measure operational results so you can continue to offer value to your customers.
End-to-End and Process Ownership: Do GPOs Drive More Transparency and Efficiency?
September 13 by Dave Hughes
As companies strive more and more to leverage global operating models, the GPO role provides the glue that keeps processes fully optimized through strong end-to-end process ownership across functions,...
Why a PMO in Your Pocket is the Best Recipe for Success: How to Make Sure GBS Initiatives Succeed
July 13 by Barbara Hodge
A Project Management Officer provides the "captain and coach" angle required to achieve results!
Leading the Automation Revolution @Spotify
August 25 by Sidney Madison Prescott
Tips from the woman who set up E*Trade’s first RPA CoE, and is now leading the charge at Spotify.
