Meet Bob. He is Director of Human Resources, in the corporate office of your neighborhood multinational organization. Their think-tank has determined that setting up a Shared Services department will consolidate standard transactions at a low cost hub to increase efficiency and reduce administrative work, and Bob has been put in charge of this effort.
Bob needed some convincing that this was the way to go. But now he sees that the spotlight is on him to deliver the goods. What to do&helli...
