Interactive Report: Millennial Talent, Digital Disruption and Customer Experience

Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018.

Flip through the pages to find out more on the following in North American Shared Services Organizations (SSOs):

  • Millennial Talent
    Creativity and Innovation are cited as the greatest benefit the Millennial workforce has brought to the organization

  • Digital Disruption
    Majority of the respondents (87%) have embarked on their digital transformation journey with 31% who have advanced to being either a Digital Transformer or Digital Disruptor

  • Customer Experience 
    49% of respondents agreed that customers expectations have risen such that transaction processing and service excellence is the minimum bar