
Edesio Santana
Edesio Santana is an experienced transformation leader with over 15 years navigating th evolving landscape of Global Business Services (GBS) and Global Capability Centers (GCCs). His international career spans leadership roles across Hewlett-Packard, Credit Suisse, IBM, DXC Technology, EY, and 3M, where he helped scale digital capabilities, lead cross-cultural teams, and implement cutting-edge solutions in automation, analytics, and AI.
Edesio brings a unique blend of creative and analytical thinking to the world of enterprise operations. With a background in marketing and advertising and professional certifications including Lean Six Sigma Black Belt, Delivery Partner Executive, and Data Scientist, he bridges business insight with technological execution. His work is defined by a commitment to adaptability, systems thinking, and the belief that transformation is not a sprint—but a climb.
Whether leading technology enablement across continents or mentoring emerging leaders, Edesio brings a global perspective shaped by personal reinvention and a deep understanding of the human side of change.
More content by Edesio Santana
Unlocking Digital Growth: The DNA of Agile Leadership and Product Innovation
September 12 by Edesio SantanaView the Article, 'Unlocking Digital Growth: The DNA of Agile Leadership and Product Innovation,' Learn more Today!
Everyday Entrepreneurship
August 28 by Edesio SantanaView the Article: 'Everyday Entrepreneurship', Learn More Today!
Marketing in the Age of Noise: Authenticity as Competitive Edge
August 20 by Edesio SantanaView the article 'Marketing in the Age of Noise: Authenticity as Competitive Edge', Learn more today!
Stillness as Strategy: Designing for Depth, Not Just Speed
August 14 by Edesio SantanaView the Article on "Stillness as Strategy: Designing for Depth, Not Just Speed." Learn more today!
The Better Agents We Need: Reclaiming Human Agency in the Age of AI
August 07 by Edesio SantanaThis article explores the rise of AI in enterprise services and why the future demands better agents that are ethical, empathetic, and human-centered.
The Symbolic Shift: Technology, Meaning, and Leadership in Shared Services
July 31 by Edesio SantanaView the Article "The Symbolic Shift: Technology, Meaning, and Leadership in Shared Services." Learn more today!
Leading Across Borders: Lessons from a Career Spanning Brazil to Poland
July 24 by Edesio SantanaView the Article "Leading Across Borders: Lessons from a Career Spanning Brazil to Poland" Learn more today!
The New KPIs: How Adaptability Is Overtaking Tenure in GBS Roles
July 01 by Edesio SantanaView the Agenda for the 2025 Intelligent Document Processing Virtual Summit occurring on 7th October 2025. Learn more today!
From Specialists to Shape-Shifters: Talent Models in Global Services
June 18 by Edesio SantanaFind out why career agility is redefining talent models in global business environments...
What Tower Running Taught Me About Career Agility in GBS
June 06 by Edesio SantanaA reflection on leadership, growth, and purpose; why the climb matters more than the summit in today’s evolving GBS landscape.