Are You Checking for Understanding? Or am I?
A couple of years ago my clients started asking me, "Do you follow up with my people after training to check for their understanding of our Terms & Conditions or do I?" Today, (not in years past) I say we both should. My efforts alone are not enough.
In training sessions, I see people nod their heads in agreement when I check for understanding. The group tells me, "Yup, I get it." Then we go into one of three types of exercises to validate their level of understanding. Invariably, most pe...
To continue reading this story get free access
Please note: That all fields marked with an asterisk (*) are required.