What Does "Perfect" Look Like?

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Anupam Diwan

Anupam Diwan reports from Saint Louis, MO, where she's all snowed in this month, with more than a foot of snow and brutally cold temperatures. There are errors we tolerate (the kids making you burnt toast, and spilled cereal for breakfast in bed) and errors that are unacceptable. In business, we focus on the latter. We simply don’t get credit for being almost perfect, or good enough. If you get your job right every single time, you’re going to be successful (and probably a bi...
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