A New Operational Model Based on Augmenting the Human with the Digital Workforce

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Barbara Hodge

How is the ’digital’ workforce settling in – and who’s watching it? A new world is emerging around us and it’s being driven by everything that is digital, immediate, transparent and mobile. On top of that we expect to review offerings based on others’ ratings, access a service whenever we want and get immediate resolution when we need it. Think the attention span and impact of Twitter, applied with the force and threat of a bulldozer. The next chapter in ent...
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