RPA Yields 3-Year ROI of 800%

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To convince potential RPA adopters of the business value achievable with RPA, here are the results of a recent case study:

As of April 2015, Telefônica O2 deployed over 160 "robots" that process between 400,000 and 500,000 transactions each month, yielding a three-year return on investment of between 650 and 800 percent.

In just three years, Telefônica O2 reported £950,000 in net benefits. For some processes, it reduced the turnaround time from days to just minutes. Subsequently, customer "chase up" calls have been reduced by over 80 percent per year because fewer customers needed to inquire about the status of service requests.

Scalability was unbeatable—its robotic workforce could be doubled almost instantly when new products were about to be launched—and then scaled back down after the surge.


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November 15 - 16, 2016

Fairmont Dallas, Dallas, TX

3rd Annual Global Process Ownership Summit

18th Annual European Shared Services & Outsourcing Week

13 - 16 May, 2018

Estoril Congress Center, Estoril, Portugal

18th Annual European Shared Services & Outsourcing Week

Future of Finance Summit 2019

11 - 13 February, 2019

The Hurlingham Club, London, United Kingdom

Future of Finance Summit 2019

Robotic Process Automation CEE 2017

11 - 13 December, 2017

Novotel Krakow Centrum, Krakow, Poland

Robotic Process Automation CEE 2017

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22 - 23 March, 2016

Millenium, London, United Kingdom

P2P Transformation Asia 2016

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