Sourcing Best Practices | SSON
Chairman’s Takeaways SSO Week North America 2018
March 22 by Shared Services & Outsourcing NetworkBrad DeMent, ScottMadden – Chairman’s Takeaways SSO Week North America 2018
The Business Case for Automation: How Do You Influence Technology Purchases
January 31 by SSON Industry ReportsSSON and Hyland invite you to participate in an important survey designed to gain a better understanding of the stakeholders, process owners and key requirements for Shared Services professionals buil...
SSON Podcast with Irena Stropnik, Scotia Bank – on Lean Tricks
October 27 by Seth Adler"We have to make sure that we evolve and really do what our customers need." Irena Stropnik is the Director and Team Lead for Optimization at Scotia Bank. She joins Seth Adler to share that her p...
Podcast with Credit Suisse's Gary Carter: Rethinking offshoring's value proposition
August 21 by The Shared Services & Outsourcing Network EditorGary Carter explains that offshoring's value prop has GOT to move beyond cost
Podcast with the Godmother of Shared Services: Deborah Kops
August 17 by Deborah KopsEpisode Overview:Deborah Kops joins us and brings us back to industry pioneers who started to destroy organizations in order to put something more creative together.She’s skeptical of whether robots w...
Applying Learnings in Customer Experience to Employee Experience at Amazon
July 31 by Matt WilldenIn early 2015 I was asked to begin building a new team in Amazon’s HR Shared Services department focused on measuring and developing the way employees experience our services. I admit that the initial...
Podcast with Ted Graham, GM
June 26 by SSONEpisode Overview:Ted Graham joins us from C2 to discuss doing new and different things as it relates to the company, the industry, the brand and general society.Regarding self driving – hands off the...
The “Managed Crowd” Sourcing Model – Another “Made in China” Idea That Works
June 22 by Ilan OshriHow to manage a remote supplier network successfully
Navigating the transition from low-cost labour to analytics and robotics services
June 08 by The Shared Services & Outsourcing Network EditorHow the Philippines Shared Services industry is already repositioning itself for the new digital age
3 Elements for 21st Century Relationship Management
April 12 by Jeanette NydenNew joint relationship management thinking builds a more cooperative, collaborative working relationship, versus traditional agreements that shift risk, and use governance to monitor and penalize