SSON's 2016 State of the Shared Services Industry [Member Survey]

Add bookmark

Each year we run an extensive survey in which we poll our global members on how they are positioning themselves to deliver sustainable shared services. Last year we focused on 5 global trends impacting SSOs and asked you how you were leveraging them (or not). Read the report here.

This year we are zeroing in on 5 value drivers that are changing the definition of "shared services" as we know it. We've also partnered with our inhouse Data Analytics Center of Expertise, DART, based in Singapore (it's headed by Emma Beaumont, whom many of you will know from the global SSON flagship events). This means that we are going to be able to slice and dice the data to share so much more that is interesting and useful.

The survey runs until the end of December, but please don't wait that long to take it. Now's the time to share your feedback.

It's YOUR survey – so please share your feedback now (link below)

[eventpdf]


Latest Webinars

Next-Gen GBS: Leveraging AI to Lead in the Big Finance Age

2026-02-26

10:00 AM - 11:00 AM EST

As shared services and GBS organizations take on broader mandates and higher transaction volumes, th...

How Agentic “AI Colleagues” are Transforming Shared Services

2026-02-25

11:00 AM - 11:45 AM EST

Shared services teams are being asked to cut costs, accelerate response times, and improve employee...

Craft a Right-fit Target Operating Model for Finance with aTOM

2026-02-11

12:00 AM - 12:00 AM GMT

The Finance function today is rich with potential — but much of that potential is trapped in fragmen...

Recommended