CEE Market Report: The Perfect Storm of Automation + Millennials = A New Delivery Paradigm

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Across the world, digital innovations are forcing enterprises to rethink their staffing solutions, their go-to-market strategies, and their workflows. In the midst of all these changes, one model is shifting closer to center stage: Shared Services.

The coming together of so many external and internal influences in the workplace is creating a ‘perfect storm’ pitting a mobile-enabled Millennial generation against an increasingly discerning customer base that rates knowledge services above cost arbitrage. And, on queue, new technologies that make processes flow faster, better, and more effectively, are entering the picture, shifting service delivery strategies firmly into the digital world.

You may already have seen our global survey, which reports on worldwide results. In this report, we have focused specifically on Central and Eastern Europe to identify the trends and drivers that are most significant for this market.

I hope this report will provide you with the real-time data you need to make the best business decisions.

Barbara Hodge, Editor