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What increasingly defines success is the delivery of meaningful commercial value. The lesson is: engage your business partners first. As shared services becomes more strategically important to business operations, leaders are required to develop broader-based general manager skills, instead of the legacy linear functionality of old. Today’s SSO leaders need a strong customer orientation and the cultural sensitivity and global DNA to operate effectively in an increasingly multi-site, mu...

Latest Webinars

Next-Gen GBS: Leveraging AI to Lead in the Big Finance Age

2026-02-26

10:00 AM - 11:00 AM EST

As shared services and GBS organizations take on broader mandates and higher transaction volumes, th...

How Agentic “AI Colleagues” are Transforming Shared Services

2026-02-25

11:00 AM - 11:45 AM EST

Shared services teams are being asked to cut costs, accelerate response times, and improve employee...

Craft a Right-fit Target Operating Model for Finance with aTOM

2026-02-11

12:00 AM - 12:00 AM GMT

The Finance function today is rich with potential — but much of that potential is trapped in fragmen...

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