A draft bill currently making its way through the Senate concerning US immigration is bound to cause a stir within the BPO community–both in the US as well as globally–for its implications on services delivery.
Over the past year, given the political and economic uncertainty and risk associated with some of the hitherto attractive Asian, Latin American, and East European markets, there's been a slow but steady trickle of BPO services being brought back "onshore". Clients have cit...
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