Tools & Templates
Higher Education Shared Services Brand Development Roadmap
September 20 by Shared Services & Outsourcing NetworkA strong shared services brand creates energy and establishes the value of shared services in the eyes of customers as well as leadership teams.In this infographic, which you can download below, we've...
Optimized Back-Office Management Process: Self-Assessment Survey [Instant Feedback]
November 18 by SSONHow Well Are You Managing? Back-office managers and executives are the unsung heroes of business. They meet their financial goals while balancing service quality, productivity, employee &am...
The 7 Habits Of Highly Effective SSCs
November 15 by SSO NetworkTried and tested strategies that make your shared services a success – and tips on leadership. Plus: 7 skills to foster in your team![Click the red button below].[inlinead]
Promapp Launches Process Variant Management Software
September 28 by Press Release SSONNew Tool Helps Companies Control Process VariationsSAN FRANCISCO, CA (9/27/16) --- Promapp Solutions – an industry leading provider of cloud-based process management software – is changing t...
Managing the Rogue Stakeholder
September 27 by The Shared Services & Outsourcing Network EditorA stakeholder said in front of the supplier during negotiations, “What the hell does ‘G.S.’ (V.P. of Sourcing) have to do with my deal!?” My coaching client and I had to regain control of the co...
Building a Shared Services: Business Case 101
August 16 by The Shared Services & Outsourcing Network EditorOne of the toughest challenges you will face in implementing shared services is getting the green light.And there is nothing like advice from someone who's already gone through that to give you a head...
Pssst! What's in Store? Post-Summer Tips [RPA]
August 15 by SSONOne of the most exciting opportunities right now is robotic process automation, otherwise referred to as RPA. While there is still a lot of uncertainty and misinformation about this in the marketplace...
Tips on Writing a Good RFP for Outsourcing
July 25 by Brish Bhan VaidyaINTRODUCTIONA poorly written request for proposal (RFP) is probably the greatest source of confusion and cause of problems between outsourcing enterprises (purchasers) and the outsourcers (vendors). I...
The SSO Director's Guide to Reducing Healthcare Costs
June 15 by SSON Industry ReportsHow to better control the cost of employer-sponsored medical plans.What is "healthcare cost governance"? And why is it so important to large self-insured organizations?Healthcare costs are escalating...
Five Steps You Can Take To Reduce Your (Ballooning) Healthcare Costs
June 14 by The Shared Services & Outsourcing Network EditorWhat is “healthcare cost governance”? And why is it so important to large self-insured organizations? Healthcare costs are escalating rapidly (growing at three times the rate of inflation), and...
SSO Pro Graduate Spotlight Interview: Arturo Castillo, ABB Mexico
May 16 by Interview with Arturo CastilloSSON's online learning program, SSO Pro, offers an indepth introduction to 10 core competencies for shared services practitioners. We celebrate our graduates' achievements in these brief profiles....
How to Keep "Delivering More" In Shared Services
May 10 by The Shared Services & Outsourcing Network EditorContributor: Abhishek Kishore Gupta, Shared Services and BPO practitioner Cost savings from labor arbitrage and consolidation synergies were traditionally top drivers for establishing Shared Services...