Change Management Skills
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SSOPRO’s online learning community debates the ins and outs of day-to-day sourcing challenges. Sheri Folks, part of the MGM Resorts shared services team and a program participant, recently posted a comment on the "Change Management" message board, in which she asks whether any participants have tips of handling customers whose service levels may decline.
"I'm curious if anyone has any experience or tips in working with stakeholders/clients who will likely sustain a service level decr...
