Generation Y – A problem for BPO and Shared Services?
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The BPO and shared services market employs a significant number of the younger generation with the model being to replace the host country staff that may have been carrying out for example Finance activities for 10 – 20 years. This is done through an in depth planning cycle, robust process documentation and a detailed training regime, but in order to be successful, there is a key dependency on the quality of the people.
In today’s age, with the twitter generation and diminishin...
