Generation Y – A problem for BPO and Shared Services?

Rakesh Sangani
Posted: 07/09/2012

The BPO and shared services market employs a significant number of the younger generation with the model being to replace the host country staff that may have been carrying out for example Finance activities for 10 – 20 years. This is done through an in depth planning cycle, robust process documentation and a detailed training regime, but

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Rakesh Sangani
Posted: 07/09/2012

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