Key Metric: Shared Service Usage Levels



 Metric Definition Finance’s level of use of shared services (Fig. 1) is a direct reflection of how many transactional FTEs have been centralized. It is also an indirect reflection of the levels of consolidation, standardization and automation that the finance function has been able to achieve. The metric is easy to derive – it is simply the percentage of transactional FTEs in a given finance process that are located in a shared services center, divided by the total number of transac...
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