Premium Content Roundup August 2010

As we enter the last quarter of the year, the SSON team’s focus is on our spring Shared Services & Outsourcing Week events that run around the globe. At each of these events we unveil the winners of that region’s Shared Services Excellence Award. Some of last year’s Award winners are highlighted this month - if you’d like to be included in the 2011 list make sure you start working on your applications now! HP’s Guadalajara business services center won the 2010 Award for "Best Mature Services Delivery Center," and have been leveraging their award to the max.

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Premium Content

pic_lock Diageo Business Services
Diageo’s Hybrid Model in (a Little) More Detail
This article follows from an earlier one, "Completing the Next Phase of our Finance Shared Services Journey," by Carolyn Isaacs, which was posted in June 2010, and is the second in a series looking at Diageo Business Services, winner of the SSON Award for "Best Mature Captive 2010." In this article, I will outline in a little more detail the hybrid model we have built, and outline a few tips for any other companies embarking on or contemplating this journey.

pic_lock Unpacking Oliver — Lessons to Creating Better Outsourcing Agreements
We’ve identified ten key lessons that should be applied when developing strategic business partnerships. Our challenge to the reader is simple: apply these 10 valuable lessons to the outsourcing relationship and see how performance will improve. The purpose of this article is to explain how managers in the supply chain can use Dr. Oliver Williamson’s ideas to create better outsourcing agreements.

pic_lock 'Social' Shared Services
Traditionally, the development of a shared services group within an organization was a result of the need to achieve cost reduction through economies of scale, centralization and process standardization. Starting in the late 1980s, large, decentralized companies consolidated basic transactional processes — such as accounting, payroll, accounts payable and purchasing — and charged business units back at cost. As business units increasingly recognized the benefits of bringing together services in an internal service provider, the functions of shared services grew over time. Advancements in technology and Enterprise Resource Planning (ERP) platforms enabled the shared services to link remote businesses and develop its end-to-end processes.

pic_lock Dominating the Shared Services Industry
Interview with G.V. Prasad, AXA Business Services

pic_lock Sharing 'Code' across the globe
Orbitz is built on a communal approach 
Interview with Jim Shaughnessy, Orbitz Worldwide. When your business is all about intangibles and operates with a fairly small global staff -- but impacts $12 billion of commerce per year -- you need to rely on leverage. Orbitz writes its code once – and uses it many times. It’s really all about shared services. SSON’s Barbara Hodge sits down with Jim Shaughnessy, SVP & Chief Administrative Officer, Orbitz Worldwide.

pic_lock A Look At Improvements In The Order-To-Cash Processes At HP 
Integrated process management. Interview with Gabriela Manzo, Head of Global Financial Shared Services, and Ramon Rodriguez, Accounts Receivable Manager, Guadalajara Global Business Services, HP.

pic_lock 2010 SSON Excellence Award Europe 
Best new Captive Services Delivery Winner: UBS Poland Services Centre

pic_lock 2010 SSON Excellence Award Americas  
Best NEW Captive Services Delivery Winner: HP Guadalajara 

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 Matt Harfield (UK)
Commercial Director
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  Barbara Hodge (USA)
Shared Services News Editor
+1 904 824 3631