Premium Content Roundup - December 2009

The year ahead offers new options for shared services. While the meltdown of the past year ?attened the playing ?eld to a certain extent, shared services have taken the hint and reasserted their position. The understanding of process and cost that SSOs bring to their organizations has been a tremendous advantage in tough markets, proving their worth to the C-suite.

Trends that are shaping the shared services environment include greater con?dence in terms of taking on outsourcing partnerships, and adjusting the sourcing mix (the ongoing consolidation in the vendor market, and simultaneously the emergence of smaller, tailored specialists supports this). We expect to see certain Asian countries increase their pro? le to the sourcing world, as their markets open up; more demand for custom BPO; and an increased focus on speci? c industries like healthcare, as opportunities are recognized.

Sourcing relationships will carry on evolving, as customers pursuesustainability and innovative solutions. Service off erings are increasing rapidly in high margin areas like Legal Process Outsourcing while the increased interest in nearshore services is being met my the emergence of new niche players.

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Premium Content 

pic_lockRedefining the Customer Relationship
Starting With Intern Exchanges...

pic_lockOutsourcing the Sustainable Way
What does it mean? What are the bene? ts? How do you get there? Contract renewals and more ? exible landscape mean re-evaluating relationships...

pic_lockWhen a Centralized Shared Services Model Just Won’t Work!
Vebego’s Strong Entrepreneurial Culture Offers Resistance...

pic_lockGlobal Services: The Challenge of International Statutory Regulation Compliance
A Case Study of BMC Software EMEA Financial Shared Service Center...

pic_lockRevisiting Surveys - With Excellent Results
How P?zer Global Financial Solutions Europe has Signi?cantly improved its Voice of the Customer Survey Results for 2009...

pic_lockSurvival Strategies in a Recession
Innovation Can Keep Your Operations Going...

pic_lockThe Financial Crisis And Global Economic Downturn – Latin America
Panel Discussion Part 2: Relationship Management...

pic_lockGlobal Location Trends 2009
Annual Report: Hot Spots Emerging In Africa And The Middle-East?...

pic_lockWhat Drives a Best Practice Sourcing Strategy?
The challenge: developing an intelligent sourcing strategy, leveraging inhouse expertise and optimizing the sourcing process...

pic_lockUBS Sourcing Strategy Shifts with Sale of India Service Center to Cognizant
SSON speaks with UBS's Vipul Khanna, Global Head of Group Offshoring...

pic_lockPrivate Capital Investment in BPO Vendors Value-based Decisions
Interview with Mathew Ebbel, New Mountain Capital LLC...


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Matt Harfield (UK)
Business Development Manager
+44 (0)207 368 9493


Barbara Hodge (USA)
Shared Services News Editor
+1 904 824 3631