Reporting Live from SSO WEEK INDIA 2011
Breaking the myths of an evolving Indian services delivery landscape is most certainly a tale of two halves – or rather, of two communities. The famously segregated worlds of captive shared services vs. third party BPO delivery inside India’s tier one hubs have, for many years, co-existed in harmonious, yet distinctly separate, circles within the Indian market. Historically, rarely the twain do meet, but in today’s ever-evolving world of services delivery, the synergies between...
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