Talking IT Outsourcing



This is the first in a series of regular articles on outsourcing and technology that I’m going to be contributing to SSON. I’m focused on the trends and changes in the industry and what you should be looking out for in the months ahead – particularly in ITO.The biggest change we have all observed in the past year has been the change in sentiment from customers, because of the chaos caused by the global economic slowdown. I know from my own business that I spent 2009 talking to...
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