The New BPO: Skin in the Game
Add bookmark
No longer restricted to a "contract" but a real partnership, with both sides sharing risk and reward. It’s happening already at Microsoft’s OneFinance group and is undoubtedly the way of the future.
If there is a "black hole" in the world of BPO – one we all know is out there but struggle to understand – then Srinivas Krishna, Director of Global Supplier Management for Microsoft’s Finance Operations might just be the physicist to decipher it. He would of course...
