The Trouble with Sole Source
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HfS has seen a dramatic increase in non-competitive outsourcing deals in the last 24 months and we expect to see even more in the future. The rationale is compelling: both parties get to a deal faster, without competitive pressure, while building a stronger relationship from day one with more money left over for exciting things like innovation and scope expansion. Except most of the time, none of these is true.
HfS has spoken to real-life practitioners on both sides of this deal, and learned tha...
