Third-Party BPOs On The Rise




Captives or third party? This is the current question haunting all potential outsourcers. As of now, inhouse decision-makers are experimenting with either a captive or third party or a combination of both depending on their appetite for risk. Though the short-term scenario will not change, in the long term we’ll see a hybrid of the present day situation. Specialists, be it captive or third party, will rewrite the rules of the game and quality and adherence to SLAs will be of prime import...
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